New Customers
Getting Started
Using Search
Payment Options
Placing your order
Getting started
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Oakita ® are renowned for providing quality Oak furniture and have selected the very best products from our comprehensive stock for you to view here on our website. We are confident that you will find using our website both simple and convenient, whilst assuring that your personal detaiis are secured with the latest technology available.
These five basic features will help make your shopping experience even easier.
- Home page link: You can get back to our home page at any time by clicking on either the Oakita ® logo which appears at the top left-hand side of the screen or simply by clicking the HOME button on the menu bar.
- Search box: The search box is designed to help you find what you want quickly and efficiently and is located on the top right-hand side of the screen. You can search by product name, key words - or our unique product model number.
- Navigation bar: The names on the navigation bar near the top of the screen directly under our logo are the categories of our online store. Hovering over one of these names then provides you with a drop-down menu with further sub-categories. Clicking on one of these category names will take you to a new page that contains all products included within it.
- Sideboxes: There are a number of sideboxes on the left hand side of the screen which contain further information about the services we provide along with a category list for your convenience. Some of these sideboxes are 'page specific' which means that they will only appear on certain pages for purpose of relevancy.
- Your basket and checkout: When you add a product to your shopping basket, you will notice that links to both your shopping basket and our checkout appear in the header of your page. By clicking on your shopping basket link you will be able to see what you have added and make any alterations should you desire. Once you are happy with your shopping list you can go through to our checkout by clicking either the checkout link in the header of the page, or by clicking the checkout button located at the bottom of your shopping basket.
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Using Search
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Our Search engine works by checking your search term against all the product titles, product descriptions and model numbers currently on the website. It then shows products on the page that may match your query.
You can search in broad terms such as furniture, or be more precise by using the terms 'Oak chairs' or 'large Oak table'. A generic term such as 'Oak' may return far too many results - you will get most precise results by searching for a specific description or stock code..
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Payment options
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We offer various ways for you to pay for your order, including all major credit/debit cards which you will see listed to the left, Paypal, gift certificates and discount coupons. You may also pay by direct bank transfer if you have an online account, but we would ask you to contact us in advance to make arrangements in the first instance. Gift certificates and discount coupons can be used to pay for part or whole of your order.
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Placing your order
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Once you've found the items that you wish to purchase and have added them to your basket, you will be directed to your shopping cart. In your shopping cart you have various options available to you. You can 'continue shopping' by clicking the back to shopping button (your items will be saved for you until you return), you can get a shipping quote by clicking the estimate shipping button, or if you are ready you can begin the checkout process.
- Once you opt to 'Checkout' you will need to supply a few details so that we may process your order. You will be presented with the option of signing into your existing account if you have one - or creating a new account if you are new to Oakita ®.
- If you already have an account - simply supply your email address and password in order to sign in. In the event you have forgotten your password, click on the Forgotten your Password? link and we will email you a new password.
- Creating a new account is easy and should take no more that a minute - we ask for the minimum of information and even have a 'post code finder' to help you fill your details out quickly. If you do not have an account, click the Sign up button and you will be taken to our very simple registration form.
- Once you have either signed in or signed up, all you have to do is tell us where you want your goods shipped to and how you want to pay - simple!
- Upon completion, you will be shown a confirmation of order screen and be asked to logout of your account so other people using your computer cannot get access to your account. You will be sent an automatic 'confirmation of order' email which will contain a link to your account where you can amend your details, view your order status and obtain all of your your order information. We do not store credit card information.
If you need help placing an order or have any other questions, please contact our Customer Support Team via our contacts page or telephone us on 01525 373999 between 9am and 5pm, Monday - Saturday.
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Discount Coupons
Like most major stores, ocassionaly we have promotions in the form of discount coupons. If you have received a discount coupon it will contain a unique code that requires entering into our system to be redeemed against your purchase. You may enter your promotional code in the shopping cart payment page. If you enter a valid code, the value will be deducted from your purchase and will show up on your order total. Enter your discount coupon code here to see the details and to check that it is valid.
Delivery/Order Information
About our delivery service
Delivery arrangements
Change or cancel an order
About our delivery service
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| When you place your order with Oakita ® you can be assured that it will arrive in perfect condition and on time. We know this because we do not rely on third party courier firms - we deliver it ourselves. We like the personal touch and will deliver your new furniture to any location within the mainland UK at a time that suits you. For UK deliveries outside the mainland please telephone us on 01525 373999 for details. |
Delivery arrangements
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| Once you place your order a member of our Customer Support Team will contact you to discuss a convenient delivery date. We will work with you to make the whole experience as efficient and 'hastle-free' as possible. In the event that one of our drivers is going late we will contact you so you are not hanging around. We aim for a two hour window and adult to take receipt. We deliver to the ground floor entrance and require suitable assistance with delivery. |
Amendment or cancellation of an order
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| If you find the need to either cancel or change your order please contact us at the earliest opportunity. Our Customer Support Team can be reached on 01525 373999 during normal UK office hours and are there to help you. Please be aware that once an order has been placed on our warehousing facilities and/or your items are actually on their way - our 'Returns Policy' will come into force, so if you need to make a change to your order or even cancel ... please let us know as soon as you can. Returning items will be at the customers expence. |
01525 373999
